Banko Sentral ng Pilipinas

Becoming an official iPROCESS Franchisee is a structured and legally compliant process designed to empower you with a legitimate business model and ongoing support.

Steps to Franchise:

• Initial Inquiry: Express your interest to an accredited iPROCESS Business Development Officer (BDO).

• Document Submission:

  • Valid government-issued ID

  • Proof of payment (franchise or activation fee)

  • Barangay Clearance or Business Permit

• Execution of Franchise Management Agreement (FMA):

  • This legal document outlines the scope of your authority, income-sharing model, responsibilities, and non-compete clause.

  • Signed by both the Franchisee and an authorized iPROCESS Administrator or President.

• Document Filing:

  • Two original signed copies are submitted.

  • A digital scan is uploaded to the official Franchise Admin folder.

Once approved, you will receive onboarding support, branding materials, and be assigned to a support group for real-time guidance.

Investment requirements vary depending on the type of service or business model you wish to engage in under the iPROCESS platform.

Typical Costs:

• Franchise Package: Requires a one-time activation or franchise fee (amount disclosed during consultation).

• MicroFinance:

  • ₱6,800 onboarding fee.

  • Linked bank account for fund settlements is required.

• (Bills Payment Center):

  • Activation fee depending on package you want to acquire. Package starts at Php 150, 000.

  • No monthly quota; earn per transaction.

All packages include access to training, technical support, and branded materials. iPROCESS provides flexible payment options and guidance throughout the application.

iPROCESS offers a fast-track yet compliant onboarding process for merchants looking to provide services like bills payment, ATM withdrawals, mobile top-ups, and card payment acceptance.

📝 Merchant Registration Process:

1. Consultation: Contact a BDO or fill out a merchant inquiry form or you may fill out an application form on our official website, www.iprocessph.com under “MERCHANT APPLICATION” tab.

2. Required Documents:

   • 2 Valid IDs

   • Selfie with your store and visible signage

   • Photo of your storefront

   • Business Permit or Barangay Certification

   • Signed Memorandum of Agreement (MOA) and Onboarding Form

3. Submission:

   • Send scanned or photographed documents to onboarding@iprocessph.com

   • Your BDO will upload documents to iPROCESS’ secured file system.

4. Approval & Activation:

   • Expect confirmation within 3–5 working days.

   • Training materials or POS devices will be provided (if applicable).

   • You’ll be added to a support group for operational guidance and updates.

Merchants may offer services such as Bills Payment Center, MPOs, and MicroFinance business systems upon activation.

Customer service and merchant support are central to the iPROCESS experience. If you encounter any problems:

How to Get Help:

• Real-Time Support: Merchants are added to Telegram or lark support groups after activation for 24/7 assistance.

• Email Channels:

  • General Support: service@iprocessph.com

  • Onboarding Issues: onboarding@iprocessph.com

  • Escalation: Your assigned BDO or the Franchise/Operations Admin

• Incident Reporting:

  • Document the issue using the Incident Report (IR) template.

  • Include screenshots, location photos, or chat logs as necessary.

  • Submit within 24 hours to ensure timely resolution.

iPROCESS coordinates with partner platforms to resolve merchant concerns swiftly and accurately.

iPROCESS equips all merchants and franchisees with detailed training materials and ongoing support to ensure business success.

Available Training Resources:

• Orientation Decks: Slide presentations provided during onboarding.

• Simulation Modules: Hands-on training with your BDO (field or virtual).

• Franchise and Merchant Guides: Documentation walk-throughs provided via email or hardcopy.

• Group Support Channels: Real-time coaching through Telegram or Lark groups.

• Web Portals:

  • ECPay: https://portal.ecpay.com.ph

  • Official Website: www.iprocessph.com

These materials cover daily operations, troubleshooting tips, transaction flows, and reporting procedures.

As of the current official documentation, iPROCESS does not explicitly state a refund policy for franchise or activation fees.

🚨 Important Notes:

• The Franchise Management Agreement (FMA) includes a Termination Clause for misrepresentation or non-compliance but does not guarantee refunds.

• All fees are considered final once the agreement is signed and submitted.

• Prospective partners are advised to clarify all terms with their assigned Franchise Admin or BDO before payment.

For detailed clarification, we encourage you to contact: service@iprocessph.com or speak directly with an authorized iPROCESS representative.

Reach out to us via:

• Email: service@iprocessph.com

• Lark or Telegram

• Visit one of our 495+ accredited branches nationwide

iPROCESS Liaison and Consultancy OPC is committed to empowering every Filipino entrepreneur through accessible, compliant, and innovative financial services. Join us in building a future where every community has access to digital opportunity.